A Letter from Tin Leg to Our Customers Amid the Coronavirus Pandemic

We understand your travel plans may have been impacted by the coronavirus pandemic and subsequent European travel ban. We also know you have questions about how your travel insurance policy may be applied. We are closely monitoring the situation, and are in constant communication with all authorities, and are updating our customer service department to ensure they are aware of our policy coverage and limitations that apply as this scenario evolves. We are working to answer customer calls and reply to customer emails as quickly as possible to assist travelers with upcoming trips. Let us call you If you would… Read More

Tin Leg Policy Coverage and Helpful Resources for the Coronavirus Pandemic

Updated March 16, 2020 Official Position Statement of Coverage and Restrictions Throughout 2020, officials worldwide have been working to contain the outbreak of the Coronavirus. The virus outbreak, which started in Wuhan, China, has been declared a global pandemic. For Tin Leg Economy, Standard, Luxury, and Adventure policies: Trip Cancellation and Trip Interruption coverage for the coronavirus: In order for a traveler to be covered to cancel or interrupt their trip due to an infectious disease, the traveler or their traveling companion would need to contract the coronavirus or be physically quarantined themselves. Fear of traveling, a travel advisory, or… Read More

Position Statement – Puerto Rico Earthquake

A 6.4 magnitude earthquake and multiple other strong tremors hit Puerto Rico on Tuesday morning, January 7, 2020, causing power outages and damage to homes and buildings along the island’s southern coast. Puerto Rico has experienced a series of earthquakes since December 28, 2019, all appearing to be foreshocks of the 6.4 magnitude quake on Tuesday. More earthquakes are expected to follow. What you need to know about your policy: As of January 7, 2020, the earthquake is no longer considered an unforeseen event. Coverage related to the earthquake is not available for Tin Leg policies purchased after this date…. Read More

Position Statement – New Zealand Volcano Eruption

On December 9, 2019, a volcano on New Zealand’s White Island erupted, killing at least 16 people and hospitalizing more than 30. Additional eruptions at the site of the volcano are likely in the future. What you need to know about your policy: As of December 9, 2019, the eruption is no longer considered an unforeseen event. Coverage related to the eruption is not available for Tin Leg policies purchased after this date. Any future eruptions will be considered part of the original eruption until it settles and is declared safe. Tin Leg policies purchased prior to December 9 may… Read More

Position Statement – Venice Flooding

On November 12, 2019, heavy rainfall in Northern Italy brought flooding to the famous tourist destination of Venice. On November 12, the high waters in Venice reached 6 feet above sea level, the worst flooding in the city in more than 50 years. What you need to know about your policy: As of November 12, 2019, the floods are no longer considered an unforeseen event. Coverage related to the floods is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased prior to November 12 may provide coverage related to the flooding, including Trip Cancellation, Trip… Read More

Position Statement – Australia Wildfires

Record heat in Australia has caused wildfires to break out across the country over the past few months, burning millions of acres, hundreds of homes, and killing multiple people. What you need to know about your policy: As of October 1, 2019, the wildfires are no longer considered an unforeseen event. Coverage related to the fires is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased prior to October 1, 2019 provide coverage related to the fires, including Trip Cancellation, Trip Interruption and Trip Delay benefits, however the coverage varies. Each claim will be handled… Read More

Position Statement – Hurricane Dorian

On August 24, 2019, Hurricane Dorian was named as a tropical storm. The storm has developed into a hurricane as it heads through the Caribbean. What you need to know about your policy: As of August 24, the storm is no longer considered an unforeseen event. Coverage related to the storm is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased on or prior to August 24 may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.  Trip Cancellation and Trip Interruption coverage for Hurricanes: In order for an… Read More

Position Statement – New Zealand Mosque Shootings

On March 15, 2019, at least 49 people were killed and more than 40 others were injured in mass shootings at two mosques in Christchurch, New Zealand. What you need to know about your policy: As of March 15, the attack has been declared an act of terrorism, meaning Tin leg policyholders may be covered for losses related to the attack. There may be coverage for Tin Leg Standard, Luxury, or Adventure customers to cancel or interrupt their trip. In order to be eligible for coverage, a Standard, Luxury, or Adventure policy must have been purchased prior to March 15…. Read More

Position Statement – Boeing Airplane Crash

On Sunday, March 10, 2019, a Boeing 737 Max 8 aircraft crashed, killing 157 people onboard. It was the second crash of a Boeing 737 Max 8 in the past five months, leaving many travelers concerned over the safety of the jets, and causing countries and airlines to ground the planes. What you need to know about your policy: Following the crash, many aviation regulators and airlines worldwide are grounding the Boeing 737 Max 8 aircraft. Unfortunately, there is no coverage under the Trip Cancellation benefit within any Tin Leg policies. The only available coverage for Tin Leg Adventure, Standard,… Read More

Position Statement – France Christmas Market Attack

On December 11, 2018, a gunman killed 3 people and injured more than 10 others at a Christmas market in Strasbourg, France. What you need to know about your policy: As of December 11, the attack has been declared an act of terrorism, meaning Tin Leg policyholders may be covered for losses related to the attack. There may be coverage for Tin Leg Standard or Luxury customers to cancel or interrupt their trip. In order to be eligible for covered, a Standard or Luxury policy must have been purchased prior to December 11. Tin Leg Economy policyholders do not have… Read More