How to Use Your Customer Portal

Your Tin Leg Customer Portal allows you to easily manage your Tin Leg policies purchased anywhere online. From within your portal, you can view policy information, modify or cancel a policy, report a claim, resend documentation, and submit customer service support requests. You can log in or sign up for an account from the Tin Leg homepage or from your confirmation email. Policies purchased using the email address associated with your account will automatically be added to your account. Otherwise, they can manually be added. How to add a policy to your account: At the bottom of the “My Policies”… Read More

Position Statement – Hawaii Mount Kilauea Eruption

On May 3, 2018, Hawaii’s Mount Kilauea erupted, forcing thousands to evacuate. More than 250 earthquakes have also hit the Big Island, including one with a magnitude 6.9. What you need to know about your policy: As of May 3, the volcanic eruption is no longer considered an unforeseen event. Coverage related to the volcano is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased on or prior to May 3 may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits. Trip Cancellation and Trip Interruption coverage for Natural… Read More

Position Statement – Toronto Van Attack

On April 23, 2018, a man drove a van into a group of people in Toronto, Canada, killing 10 people and injuring at least 15 others. What you need to know about your policy: As of April 24, the U.S. government has not declared the incident an act of terrorism, meaning there is currently no coverage for losses related to the attack for current Tin Leg policyholders. If the attack is named a terrorist event, there may be coverage for Tin Leg Standard or Luxury customers to cancel or interrupt their trip. In order to be eligible for these benefits,… Read More

Position Statement – Winter Storm Quinn

On February 28, 2018, Winter Storm Quinn became a named storm. What you need to know about your policy: On February 28, 2018, Winter Storm Quinn was named. Coverage related to the winter storm is no longer available for Tin Leg policies purchased after this date. Tin Leg policies purchased prior to February 28 may provide coverage related to the event, including Trip Cancellation, Trip Interruption, and Travel Delay benefits. Trip Cancellation and Trip Interruption coverage for Hurricane and Weather: In order for an event to be covered under Tin Leg policies, the event must occur after the policy has… Read More

Position Statement – New York City Bus Terminal Bomb

On December 11, 2017, a man detonated an explosive device near New York City’s Port Authority Bus Terminal and the Times Square Subway Station. What you need to know about your policy: The December 11, 2017 attack has not officially been declared an act of terrorism by the U.S. Department of State, meaning there is currently no coverage for the incident. If the attack is declared an act of terrorism, current Tin Leg policyholders may have coverage to cancel or interrupt their trip due to the attack. In order to be eligible for coverage, a Tin Leg policy must have… Read More

Position Statement – Bali Volcanic Eruption

On November 27, 2017 local time (November 26 ET), Bali’s Mount Agung erupted, forcing thousands to evacuate and Bali’s Ngurah Rai International Airport to close, leaving more than 50,000 travelers stranded. What you need to know about your policy: On September 26, 2017, an eruption warning was issued for the volcano. As of September 26, the volcanic eruption is no longer considered an unforeseen event. Coverage related to the volcano is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased on or prior to September 26 may provide coverage related to the event, including Trip Cancellation,… Read More

Position Statement – New York City Truck Attack

On October 31, 2017, a driver drove a truck onto a busy bicycle path in New York City, killing at least 8 people and injuring multiple others. What you need to know about your policy: On October 31, 2017, the U.S. Department of State officially declared the incident an act of terrorism, meaning current Tin Leg policyholders may have coverage to cancel or interrupt their trip due to the attack. In order to be eligible for coverage, a Tin Leg policy must have been purchased prior to October 31. Trip Cancellation and Trip Interruption coverage for terrorism: In order for an… Read More

Position Statement – Hurricane Ophelia

On October 9, 2017, Hurricane Ophelia became a named tropical storm, and the storm developed into a hurricane. What you need to know about your policy: As of October 9, Hurricane Ophelia is no longer considered an unforeseen event. Coverage related to the storm is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased on or prior to October 9 may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits. Trip Cancellation and Trip Interruption coverage for Hurricane and Weather: In order for an event to be covered under Tin… Read More

Position Statement – California Wildfires

On October 8, 2017, a series of wildfires began in California. Multiple fires rages throughout the state, igniting more than 100,000 acres of land. What you need to know about your policy: As of October 8, the California wildfires are no longer considered an unforeseen event. Coverage related to the fires is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased on or prior to October 8 may provide coverage related to the event, including Trip Cancellation and Trip Interruption benefits. Trip Cancellation and Trip Interruption coverage for Hurricane and Weather: In order for an… Read More

Position Statement – Hurricane Nate

On October 5, 2017, Hurricane Nate became a named tropical storm, and the storm developed into a hurricane. What you need to know about your policy: As of October 5, Hurricane Nate is no longer considered an unforeseen event. Coverage related to the storm is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased on or prior to October 5 may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits. Trip Cancellation and Trip Interruption coverage for Hurricane and Weather: In order for an event to be covered under Tin… Read More