Report your claim


Report your claim

You can report your claim online anytime. Alternatively, you can call to report your claim by phone at 844-240-1233. We are available Monday – Friday, from 8AM to 4PM ET.



Once you have reported your claim, you will receive follow up instructions to complete your claim form with details of your trip, including the losses incurred.



After completing your claim form, we will request supporting documents. Depending on your type of claim this may include receipts, invoices, or medical documentation.

Report Your Claim

What happens next?

As soon as we receive your documentation, we will get right to work.

Your claims analyst will review your documents, verify your coverage, and provide you with updates throughout the process.

When your claim has been finalized, you will receive a full explanation of the decision made regarding your claim.

Our claims analysts work Weekdays, 8AM – 4PM ET, and will ensure all your questions are answered as thoroughly and timely as possible.

The Tin Leg Promise

We promise this will be the best claims experience you have ever had.

Most claims are completed within 15 business days. We will contact you at least once every 5 business days with an update.

There is not a question you can ask about your claim that we won’t answer in plain, easy-to-understand language.

Tin Leg promises at all times, you will know what we know. Nothing will be hidden.