If you experience an emergency while traveling, please contact Tin Leg’s emergency assistance services.
In the event of a life-threatening emergency, first call the local emergency authorities to receive immediate care. Tin Leg Assistance is available worldwide 24 hours a day, 7 days a week to help with a range of medical and travel issues and emergencies.
If possible, we recommend having your policy number, current location, email address, a local telephone number, and details of the situation available when calling.
Emergency Assistance Inside the U.S.
844-927-9265 (Toll Free)
Emergency Assistance Outside the U.S.
+1 727-264-5657 (Collect Call)
Emergency Assistance Services
Tin Leg offers the following services to all policy holders:
Medical, Dental and Pharmacy Referral
Tin Leg Assistance will help you locate nearby pharmacies and medical and dental care facilities.
We will also assist with replacing medical prescriptions, contact lenses or eyeglasses. The cost of obtaining the replacement is the responsibility of the insured.
Emergency Medical Assistance
If you experience an injury or illness while traveling, Tin Leg’s medical team will establish contact with your treating physician, a designated family member or travel companion, and your primary care physician at home if necessary.
Tin Leg Assistance can also provide language translation services to help you understand the care that is being provided or recommended.
Emergency Medical Evacuation & Repatriation Coordination
Tin Leg Assistance will coordinate emergency medical evacuation to the nearest adequate medical facility if your condition requires emergency transportation.
Once you are medically stable, Tin Leg will arrange for your transportation home if your attending physician deems it medically necessary and it is approved by our Medical Department.
If you must be hospitalized for a significant amount of time (7 days or more), Tin Leg Assistance will arrange for one individual to be at your side while hospitalized and to accompany you during your return home. We will also assist with the return of dependent children under the age of 19 and with the return of your rental vehicle.
Repatriation of Mortal Remains
Tin Leg Assistance will arrange the transportation of a covered traveler’s remains and help explain the laws, regulations and logistics involved with returning the body home.
Trip Delay, Baggage Delay or Lost Baggage
Tin Leg Assistance is available to help with travel arrangements due to cancellations, delays or last-minute common carrier schedule changes. We will follow up with a common carrier if your baggage is delayed or lost.
Emergency Return Home
If an emergency at home requires you to interrupt your trip, Tin Leg Assistance can help arrange hotel and transportation home.
Other Emergency Travel Assistance Services
Tin Leg Assistance offers additional services. We will:
- Help obtain emergency travel documents to replace those lost or stolen;
- Provide appropriate contact information for lost or stolen credit cards;
- Find the nearest embassy or consulate for help or to replace lost or stolen passports or visas;
- Provide information on local travel and medical advisories;
- Arrange for emergency cash advances for medical emergencies or other travel needs;
- Provide contact information for local attorneys should you need legal assistance;
- Assist with contacting family or business associates to relay urgent messages.