Report your claim

1

Report your claim

You can report your claim online anytime. Alternatively, you can call to report your claim by phone at 844-240-1233. We are available Monday – Friday, from 9am to 5pm ET.

2

COMPLETE YOUR CLAIM FORM

Once you have reported your claim, you will receive follow up instructions to complete your claim form with details of your trip, including the losses incurred.

3

SUBMIT YOUR DOCUMENTATION

After completing your claim form, we will request supporting documents. Depending on your type of claim this may include receipts, invoices, or medical documentation.

Report Your Claim

What happens next?

As soon as we receive your documentation, we will get right to work.

Your claims analyst will review your documents, verify your coverage, and provide you with updates throughout the process.

When your claim has been finalized, you will receive a full explanation of the decision made regarding your claim.

Our claims analysts work Weekdays, 9am – 5pm ET, and will ensure all your questions are answered as thoroughly and timely as possible.

The Tin Leg Promise


This will be the best claim experience you have ever had.

Most claims are completed within 15 business days.
We will contact you at least once every 5 business days with any update.

There is not a question you can ask about your claim that we won’t answer in plain, easy-to-understand language.

Tin Leg promises at all times, you will know what we know. Nothing will be hidden.