Report your claim


Report your claim

You can report your claim online anytime. Alternatively, you can call to report your claim by phone at 844-240-1233. We are available Monday – Friday, from 9am to 5pm ET.



Once you have reported your claim, you will receive follow up instructions to complete your claim form with details of your trip, including the losses incurred.



After completing your claim form, we will request supporting documents. Depending on your type of claim this may include receipts, invoices, or medical documentation.

Report Your Claim

What happens next?

As soon as we receive your documentation, we will get right to work.

Your claims analyst will review your documents, verify your coverage, and provide you with updates throughout the process.

When your claim has been finalized, you will receive a full explanation of the decision made regarding your claim.

Our claims analysts work Weekdays, 9am – 5pm ET, and will ensure all your questions are answered as thoroughly and timely as possible.

The Tin Leg Promise

This will be the best claim experience you have ever had.

Most claims are completed within 15 business days.
We will contact you at least once every 5 business days with any update.

There is not a question you can ask about your claim that we won’t answer in plain, easy-to-understand language.

Tin Leg promises at all times, you will know what we know. Nothing will be hidden.

What Tin Leg customers say about their claims experience

This was my first time to use Tin Leg and my experience has been outstanding. I had no problems during the selection. My wife had a minor accident and required medical attention. Your support team was available when needed for inquiry and was very responsive answering questions and then processing the claim. I cannot think of any area where I would suggest any improvement to your service. Happily the check is in the bank and not in the mail.

—Robert from Florida, 2017

I had a very good experience with Tin Leg personnel in handling my claim. The person I worked with was knowledgeable, courteous and professional. The amazing part is that the office is in Miami as hurricane Irma had already made landfall and I still received my check in the estimated time.

—Suzanne from Washington, 2017

    Are you currently traveling and in need of help?

    In the event of a life-threatening emergency, contact the local emergency services at your destination immediately. As soon as reasonably possible, contact Tin Leg’s 24 Hour Emergency Assistance department.

    Tin leg Assistance is available worldwide, 24 hours a day, 7 days a week. We’re here to help with a range of medical and travel emergencies and issues. If possible, please have your policy number, contact information and details of the situation available when calling.

    Access Your Tin Leg Customer Account

    Modify your policy, report a claim, and view your policy information anytime.