Tin Leg Travel Insurance, founded by the industry experts at Squaremouth, has released a brand new resource for its travelers: a comprehensive customer account. Tin Leg is one of the few travel insurance providers in the market offering this type of tool which allows travelers to view and modify their policy, submit support requests, report a claim and access important information during an emergency directly from their account.
Travel Insurance Details at Your Fingertips
When Tin Leg customers log in to their account, they will see a summary of their coverage for upcoming trips, including active, expired and cancelled policies. If travelers have any questions about what their policy covers, they’re able to access their policy documents, including the extensive policy certificate.
Make Last Minute Changes Without Ever Having to Pick up the Phone
Traditionally, if travelers have itinerary, trip cost or travel date changes, they would be required to call their provider’s customer service department to update their policy. Tin Leg travelers now have the ability to instantly make changes to their policy themselves directly through the online account. Additionally, customers who are within their Money Back Guarantee period are able to cancel their policy directly through their account.
Immediate Help During an Emergency
The customer portal gives travelers access to important Emergency Assistance contact information and instructions. Having this information all in one place gives travelers peace of mind and, should they find themselves in an emergency, quick access to determine their next steps.
Claims Reporting Made Easy
Reporting a claim is simple using the customer account. Travelers are able to submit their claim directly to the Tin Leg Claims Department through the account. From there, a claims department representative will contact the customer to schedule a claims interview to talk more in depth about their claim and explain the remaining steps of the claims process.