Position Statement – Coronavirus Outbreak

Throughout 2020, officials in China have been working to contain the outbreak of a new virus – called the Coronavirus – that is spreading throughout China. The virus outbreak, which started in Wuhan, China, has killed more than 2,000 people and infected thousands more.

For Tin Leg Economy, Standard, Luxury, and Adventure policies:

What you need to know about your policy:

As of January 21, 2020, the China coronavirus outbreak is no longer considered an unforeseen event. Coverage is not available within any Tin Leg policies purchased after this date.

Tin Leg policies purchased prior to January 21 may provide coverage related to the outbreak, including Trip Cancellation and Trip Interruption.

Trip Cancellation and Trip Interruption coverage for Infectious Diseases:

In order for a traveler to be covered to cancel or interrupt their trip due to an infectious disease, the traveler or their traveling companion would need to be physically quarantined themselves. Fear of traveling, a travel advisory, or a destination being inaccessible due to the virus outbreak is not covered under Tin Leg policies.

Emergency Medical and Medical Evacuation coverage for Infectious Diseases:

Tin Leg policies can provide Emergency Medical coverage for a traveler’s incurred medical expenses if they become infected during their trip, as well as Medical Evacuation coverage if their sickness requires an evacuation.

In the event of an emergency, please contact Tin Leg’s 24 Hour Emergency Assistance department as soon as reasonably possible at:
Emergency Assistance Inside US: 844-927-9265 (Toll Free)
Emergency Assistance Outside US (Collect Call): +1-727-264-5657
Emergency Assistance Email: emergency@tinleg.com

For Tin Leg Gold policies:

The Coronavirus is not a Natural Disaster as defined in Starr’s Leisure Travel Policy and so regardless of the named travel warning and timing for purchase of the policy, there is no coverage for interruption, delay or cancellation unless the member purchased CFAR. The Coronavirus became a known event on January 22, 2020. “Travel insurance may not provide coverage for an event if the policy is purchased after the event becomes known and foreseeable.”

In the event of an emergency, please contact Tin Leg’s 24 Hour Emergency Assistance department as soon as reasonably possible at:
Emergency Assistance Inside US: 844-945-1468 (Toll Free)
Emergency Assistance Outside US (Collect Call): +1-519-945-6028
Emergency Assistance Email: acm.assistance@tinleg.com

For all Tin Leg policies:

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com. Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.